Case Study:

 

Maintech’s IT as a Service Offering is Built Around Addressing What Every Business Requires Today:
A Healthy IT Ecosystem

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Service Desk, Client, Server and Network Management in a Single Solution:


Download this free case study to learn how medium sized businesses can benefit from the perfect IT as a Service (ITaaS) platform. Key takeaways from this case study include:

  • How acquiring an outsourced solution for IT support helped an internal IT team of over 750 users focus their shift to business expansion projects and infrastructure design.
  • How an ITIL based solution including incident management, escalations for advanced incidents, SLA compliance and reporting helped the IT team manage 1,200 calls per moth and lower escalation to an outside provider.
  • How a 24x7 networking monitoring solution virtually eliminated after hour outage calls. 
 

"Maintech's core IT services in Service Desk, Client Management, Server Management, Network Management and Monitoring ensure the foundation of your IT infrastructure is built right and maintained properly."

About Maintech

Maintech was founded in 1973 as a Third-Party Maintenance (TPM) company delivering IT Hardware Maintenance services to the Financial Services and Telecommunications marketplaces.  Over the years, Maintech has evolved into a truly Independent Services Organization (ISO) delivering a comprehensive portfolio of single-source Managed Services for IT Infrastructure Support including Hardware Maintenance, NOC Monitoring, Server and Network Administration, Cloud Services, Help Desk, IT Asset Management/Destruction and many more.  Maintech serves customers ranging from the SMB to the Fortune 100 global enterprise marketplace.  Collectively, Maintech and its sister company DecisionOne, represent the largest IT Infrastructure Services-only company in the market today.